Delivery
Enjoy free standard delivery for all online purchases over $100.
- Online purchases under $100 can be delivered for $10.
| Australia/New Zealand | International |
|---|---|
| 3-5 business days* | 5-10 business days |
*Please note that during our sale/promotional events, delivery may be longer than the specified delivery times above.
We are currently able to offer delivery to the following countries:
| Europe | Asia | United Kingdom | |
|---|---|---|---|
| Austria Belgium Bulgaria Croatia* Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy |
Latvia Lithuania Luxembourg Malta Netherlands Poland Portugal Romania Slovakia Slovenia Spain Sweden Switzerland* |
Hong Kong India* Indonesia Japan* Malaysia Philippines* Singapore South Korea* Taiwan Thailand Vietnam |
England Northern Ireland Scotland Wales |
| North America | |||
| Canada* United States |
|||
| Middle East | |||
| United Arab Emirates* | |||
*Only available via eShopWorld
Through our partnership with eShopWorld, International shoppers can opt to view product prices in their preferred local currency and guaranteed order totals including all applicable taxes and duties when checking out at www.trenery.co.
When you first visit www.trenery.co, you will be asked to confirm your preferred currency and delivery country. If at any time you wish to change these settings, you can choose from the dropdown within the top header of the site (Please note this will clear your shopping bag).
To shop, add items to your shopping bag, and click ‘Checkout Now’ to check out. eShopWorld then calculates and displays the order total in your preferred currency, including the $10 flat shipping rate, and any applicable duties and taxes imposed by the customs authorities in your destination country.
For online purchases shipping outside of Australia and New Zealand, if you wish to redeem vouchers please select ‘Other’ as the country of delivery in the top header of the site or when prompted. Your voucher will not be visible within the checkout if any other country is selected.
*Please note deliveries to ‘Other’ countries will not have any import tax or duty charges applied at checkout or included in the final transaction total. Any duties or taxes incurred upon delivery will be the responsibility of the delivery recipient prior to delivery.
Split Orders
If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split into multiple orders, and will be delivered separately under different tracking numbers. Each time your order is split, you will receive an email notification with the new order details. There will not be any additional shipping charges applied to split orders.
For further information regarding your split order, you can log into your account, and go to "My Orders" to view live status updates.
Authority To Leave ("ATL")
By selecting the box "Tick this box if you agree that our driver can leave the delivery if you are out" during checkout you will be authorising us to arrange for your parcel to be delivered to and left at your nominated shipping address without requiring you to sign for delivery ("ATL delivery"). In doing so, please note that the only confirmation of delivery that will be available and accepted to prove receipt will be obtained from the delivery driver. If you do not receive any items delivered via ATL delivery, they will not be replaced or refunded unless otherwise required by law.
If your address is unattended at the time of delivery
- Standard Delivery - If you have not provided Authority To Leave, your parcel will be transferred to the nearest post office for collection within 7 business days before being returned to sender.
While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods where some order dispatches may be delayed due to the additional volume. Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.
Tracking Your Order
When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track and trace the status of your delivery at any time.
| Australia | New Zealand | International | eShopWorld International |
|---|---|---|---|
| startrackexpress.com.au | courierpost.co.nz | dhl.com | tracking.eshopworld.com/trn |
Lost or Damaged Goods
If your order is lost or damaged in transit, please Contact Us within 7 working days of placing your order so that we may assist you.