Delivery
Standard Delivery Times
| Australia & New Zealand | International |
|---|---|
| 3-5 business days* | 5-10 business days |
*Please note that during our sale/promotional events, delivery may be longer than the specified delivery times above.
Learn more about international delivery
Same Day Delivery Times
(Monday-Friday, selected Australian postcodes only)*
| Order Time | Estimated Delivery Time |
|---|---|
| Before 12pm Midday Local Time | By 5pm Local Time |
| After 12pm Midday Local Time | By 5pm Local Time on the next business day |
*Please note that during our sale/promotional events, same day delivery may be unavailable.
You will be notified via email once your order has been dispatched, and this email will include all tracking details relating to your order. Changes to your order's delivery status will be indicated via your tracking number on the courier website. All orders are delivered via registered courier and will require a signature, unless you provide Authority To Leave during checkout. Authority To Leave is optional for Standard deliveries but a requirement for Same Day deliveries. Orders with Same Day delivery cannot be sent to PO Box addresses.
Delivery Costs
| Standard Delivery | Same Day Delivery | |
|---|---|---|
| Orders under $100 | $10 | AUD $15 |
| Orders over $100 | Free | AUD $15 |
| Sliver, VIP Gold & VIP Platinum | Free* | AUD $15 |
*Excluding international and outlet orders under $100.
If your address is unattended at the time of delivery
- Standard Delivery - If you have not provided Authority To Leave, your parcel will be transferred to the nearest post office for collection within 7 business days before being returned to sender.
- Same Day Delivery - Authority To Leave is a requirement for Same Day delivery, however if it is determined that it is not safe to leave the goods or delivery is unable to be effected for any other reason, your parcel will be returned to us and Customer Service will contact you regarding your order.
While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods where some order dispatches may be delayed due to the additional volume. Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.
If there is an issue fulfilling your Same Day delivery order, you will be contacted via phone. If we are unable to reach you to resolve your order, we reserve the right to convert your order to Standard delivery with Authority To Leave. In this case, the Same Day delivery freight charge will be refunded to you.
Click & Collect
Our free Click & Collect service is available at all stand-alone Trenery stores near you. Simply purchase your product online and we will advise if your product is available for collection within 4 business hours, or whether we are arranging for product to be sent from our warehouse to your local store within 2 to 7 business days. You will receive a confirmation email when your order is ready for collection.
*Please note this service may not be available during sale events and is only available from our Australian and New Zealand sites.
Authority To Leave ("ATL")
By selecting the box "Tick this box if you agree that our driver can leave the delivery if you are out” during checkout you will be authorising us to arrange for your parcel to be delivered to and left at your nominated shipping address without requiring you to sign for delivery (“ATL delivery”). In doing so, please note that the only confirmation of delivery that will be available and accepted to prove receipt will be obtained from the delivery driver. If you do not receive any items delivered via ATL delivery, they will not be replaced or refunded unless otherwise required by law.
Split Orders
If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split into multiple orders, and will be delivered separately under different tracking numbers. Each time your order is split, you will receive an email notification with the new order details. There will not be any additional shipping charges applied to split orders. For further information regarding your split order, you can log into your account, and go to ‘My Orders’ to view live status updates. Orders with Same Day delivery will not be split.
Tracking Your Order
When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track and trace the status of your delivery at any time.
| Australia | New Zealand | International | eShopWorld International |
|---|---|---|---|
| startrackexpress.com.au | courierpost.co.nz | dhl.com | tracking.eshopworld.com/trn |
Our Store To Your Door
If you can’t find your size or colour in your local store, our team members can order it for you if the item is available for sale on our website. Best of all, delivery will be free. Only available in Australian and New Zealand stores (exc. David Jones, Myer & Outlet stores) and on product that has not been permanently reduced.
*Please note, this service may be turned off during peak promotional events.
Lost or Damaged Goods
If your order is lost or damaged in transit, please Contact Us within 7 working days of placing your order so that we may assist you.
Contact us View our Returns Policy
International Delivery
Through our partnership with eShopWorld, International shoppers can opt to view product prices in their preferred local currency and guaranteed order totals including all applicable taxes and duties when checking out at www.countryroad.com.
When you first visit www.countryroad.com, you will be asked to confirm your preferred currency and delivery country. If at any time you wish to change these settings, you can choose from the dropdown within the top header of the site (Please note this will clear your shopping bag).
To shop, add items to your shopping bag, and click ‘Checkout Now’ to check out. eShopWorld then calculates and displays the order total in your preferred currency, including the $10 AUD flat shipping rate, and any applicable duties and taxes imposed by the customs authorities in your destination country.
For online purchases shipping outside of Australia and New Zealand, if you wish to redeem vouchers please select ‘Other’ as the country of delivery in the top header of the site or when prompted. Your voucher will not be visible within the checkout if any other country is selected.
*Please note deliveries to ‘Other’ countries will not have any import tax or duty charges applied at checkout or included in the final transaction total. Any duties or taxes incurred upon delivery will be the responsibility of the delivery recipient prior to delivery.
We are currently able to offer delivery to the following countries:
- AUD $10 delivery fee
- Free standard delivery for orders over AUD $100
- 5-10 business days
| Europe | Asia | United Kingdom | |
|---|---|---|---|
| Austria Belgium Bulgaria Croatia* Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy |
Latvia Lithuania Luxembourg Malta Netherlands Poland Portugal Romania Slovakia Slovenia Spain Sweden Switzerland* |
Hong Kong India* Indonesia Japan* Malaysia Philippines* Singapore South Korea* Taiwan Thailand Vietnam |
England Northern Ireland Scotland Wales |
| North America | |||
| Canada* United States |
|||
| Middle East | |||
| United Arab Emirates* | |||
*Only available via eShopWorld